General
- Communicate with all staff the current guidance on keeping safe
- Review current debtor situation and chase for payment
- Dispose of all non-retail used card to generate cash
- Review of all supplier agreements and terms
- Review and understand Government support
- Carry out cash flow modelling to look at scenarios from minimum downturn (10%) to extreme (60%)
- Work through staff reduction scenarios and skill sharing
- Check funding partners flexibility
Sales
- Online marketing-is it effective and engaging
- Clarity of offers online including finance
- Back to basics on managing every enquiry and following the sales process
- 2nd face all customers who visit the showroom
- 3rd Party follow up of all lost sales
- Used Car preparation- with potential slowdown of retail work utilise the time to clear all used car prep
Service
- Contact all service customers 48 hours prior to booking to confirm attendance
- Offer Collection and delivery on any customers concerned with coming to the dealership
- Agree communication strategy to keep the customer updated with the progress of the job
- Carry out EVHC on vehicle as soon as the vehicle enters the workshop
- Offer air conditioning regas and sanitisation on necessary vehicles
- Confirm parts supply with OEM partners
- Clear down all WIP(Work in Progress) where practical
In Case of any questions we would be happy to answer any additional questions, please contact info@ase-global.com |
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