In The News

Areas to consider and focus upon in these difficult times

Article Date: 18 March 2020


  • Communicate with all staff the current guidance on keeping safe
  • Review current debtor situation and chase for payment
  • Dispose of all non-retail used card to generate cash
  • Review of all supplier agreements and terms
  • Review and understand Government support
  • Carry out cash flow modelling to look at scenarios from minimum downturn (10%) to extreme (60%)
  • Work through staff reduction scenarios and skill sharing
  •  Check funding partners flexibility  


  • Online marketing-is it effective and engaging
  • Clarity of offers online including finance
  • Back to basics on managing every enquiry and following the sales process
  • 2nd face all customers who visit the showroom
  • 3rd Party follow up of all lost sales
  • Used Car preparation- with potential slowdown of retail work utilise the time to clear all used car prep


  • Contact all service customers 48 hours prior to booking to confirm attendance
  • Offer Collection and delivery on any customers concerned with coming to the dealership
  • Agree communication strategy to keep the customer updated with the progress of the job
  • Carry out EVHC on vehicle as soon as the vehicle enters the workshop
  • Offer air conditioning regas and sanitisation on necessary vehicles
  • Confirm parts supply with OEM partners
  • Clear down all WIP(Work in Progress) where practical

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